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Monthly Survey Results

Date Range for Report: 07/01/2016 through 07/31/2016


Number of Survey Responses: 2

Doctor Survey Questions
Your Results
National
Database*
Variance
Nbr of Responses
1.
When you called for an appointment, were you satisfied with the response from the person who answered the telephone?
5.00
4.53
0.47
2
2.
When you arrived at the office, did you find the receptionist to be:
Friendly and Courteous?
5.00
4.52
0.48
2
Helpful?
5.00
4.43
0.57
2
3.
How acceptable was the amount of time spent in the reception area and examining room, before seeing the doctor?
5.00
4.29
0.71
2
4.
When you were called to the examining room, did you find our staff to be:
Friendly and Courteous?
5.00
4.67
0.33
2
Competent and Professional?
5.00
4.66
0.34
2
Sympathetic and Caring?
5.00
4.60
0.40
2
5.
During your examination, did you find the doctor to be:
Friendly and Courteous?
5.00
4.72
0.28
2
Competent and Professional?
5.00
4.73
0.27
2
Sympathetic and Caring?
5.00
4.66
0.34
2
6.
Did the doctor spend an appropriate amount of time with you, answer your questions, and explain medical procedures and treatments to your satisfaction?
5.00
4.61
0.39
2
7.
How satisfied were you with the provider's diagnosis and treatment recommendations?
5.00
4.59
0.41
2
8.
If a procedure was recommended, did the doctor discuss with you in detail, information regarding the need for the recommended procedure(s) to your satisfaction?
5.00
4.59
0.41
2
9.
If you had a procedure, were you satisfied with your results?
5.00
4.43
0.57
2
10.
When discussing fees for your visit or procedure, did you find our staff to be:
Friendly and Courteous?
5.00
4.48
0.52
2
Helpful?
5.00
4.48
0.52
2
11.
Did you find that visiting our office was a positive experience?
5.00
4.74
0.26
2
12.
Have you visited our practice website?
a. Percent of "Yes" Responses.    
100.0%
64.07%
35.9
2
b. Percent of "No" Responses
0.0%
36%
-36.0
0
c. If yes, was it helpful?
5.00
3.51
1.49
2
13.
Did you like the availability of cosmetic products in our office?
a. Percent of "Yes" Responses.
100.0%
79.01%
21.0
2
b. Percent of "No" Responses
0.0%
5.46%
-5.5
0
c. Percent of "Not Available" Responses
0.0%
15.52%
-15.5
0
14.
Would you take advantage of additional cosmetic services?
a. Percent of "Yes" Responses.
0.0%
46.53%
-46.5
0
b. Percent of "No" Responses
50.0%
19.09%
30.9
1
c. Percent of "Maybe" Responses
50.0%
34.38%
15.6
1
15.
Would you recommend our practice to your friends?
a. Percent of "Yes" Responses.
100.0%
93.38%
6.6
2
b. Percent of "No" Responses
0.0%
2.15%
-2.2
0
c. Percent of "Maybe" Responses
0.0%
4.46%
-4.5
0

 


Comments

1. When you called for an appointment, were you satisfied with the response from the person who answered the telephone?
 
7/1/2016
Brooke is always wonderful. Today she saw me for my scheduled appointment and because of the concern I expressed about Mike Lyons who was with me, she saw him too. Exceptional service every time. Thanks for seeing Mike on such short notice too.
2. When you arrived at the office, did you find the receptionist to be friendly and courteous, and helpful?
3. How acceptable was the amount of time spent in the reception area and treatment room, before seeing the provider?
    No comments for this question
4. When you were called to the treatment room, did you find our staff to be: Friendly and courteous? Competent and professional? Sympathetic and caring?
    No comments for this question
5. During your examination, did you find the provider to be: Friendly and courteous? Competent and Professional? Sympathetic and caring?
    No comments for this question
6. Did the provider spend an appropriate amount of time with you, answer your questions, and explain cosmetic procedures and treatments to your satisfaction?
 
7/12/2016
My condition is extremely rare and complicated. That being said, I am more than completely satisfied with all treatment, time and care received from Dr. Badia and all staff.
7. How satisfied were you with the provider's diagnosis and treatment recommendations?
    No comments for this question
8. If a procedure was recommended, did the provider discuss with you in detail, information regarding the need for the recommended procedure(s) to your satisfaction?
    No comments for this question
9. If you had a procedure, were you satisfied with the results?
    No comments for this question
10. When discussing fees for your visit or procedure, did you find our staff to be friendly and courteous, and helpful?
    No comments for this question
11. Did you find that visiting our office was a positive experience?
 
7/12/2016
exceptional experience.
12. Have you visited our practice website?
    No comments for this question
13. Did you like the availability of cosmetics products in our office?
    No comments for this question
14. Would you take advantage of additional cosmetic services?
    No comments for this question
14. Please recommend additional cosmetic services you would be interested in:
    No comments for this question
15. Would you recommend our practice to your friends?
 
7/12/2016
I have recommended multiple parties.
If no, why not
    No comments for this question
Additional Comments
 
7/12/2016
The care I receive from Dr. Badia and staff has greatly improved my quality of life. I am forever grateful for the care, skill, and diligence utilized.